When checking through your transactions, you might come across a transaction that doesn’t look right. If this is the case, you should get into contact with your bank as soon as possible.

An unauthorised transaction: Money transferred from your account without your permission

A mistaken transaction: Paying the wrong person by using the wrong details

Here are the signs to look out for to identify unauthorised or mistaken transactions:

  • Persons or companies whose names you do not know
  • Cash withdrawal from a place you have never been
  • Transaction date you don’t recognise
  • Payment that has doubled up

But keep in mind:

  • Transactions can take days to show up – they are not always immediate
  • Name of a shop or restaurant might not match the bank statement (they may have a different trading name which you can verify online)
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